Build a Scorecard in Oracle Using Logistic Regression Model

One of the popular methods in assessing credit risk is a scorecard. To build a scorecard manually, analysts first identify a number of relevant variables, e.g. having bankruptcies in the past, number of open accounts, etc. Each variable is divided into meaningful segments based on its value. Then a point is assigned to each segment. The credit score is the sum of the points for all the variables. For example, a scorecard may look like the following:

Variable | Segment | Point
Having Bankruptcy | NO | 95
Having Bankruptcy | YES | 15
Number of Open Accounts | from 1 to 3 | 30
Number of Open Accounts | from 4 to 8 | 50
Number of Open Accounts | 9 or more | 40
...................................................

Assume a person's credit history shows past bankruptcy, 4 open accounts and other information. His credit score will be calculated as 15+50.....

To determine the points manually is subjective. A much better way is to build a logistic regression model and use the model coefficients as the "points". A scorecard created this way is accurate and yet still provides the transparency of a scorecard. One of the top cell phone service provider actually used our model-derived scorecard to screen the new customers.

In example 2 of the post Build Predictive Models Using PL/SQL, we show how to build a logistic regression model in Oracle. The extract the model coefficients, we simply use the following query:

select attribute_name, attribute_value, coefficient from table(select dbms_data_mining.get_model_details_glm('GLM_MODEL') from dual);
(Replacing 'GLM_MODEL' with real model name)

We may want to perform some transformation of the coefficients so that the score will be within the desired range.

A Real World Case Study: Business Rule vs Predictive Model

The following is a true story to complement earlier posts Comparison of Business Rules and Predictive Models and Predictive Modeling vs Intuitive Business Rules .

A few years ago, we built a new customer acquisition model for a cell phone service provider based on its historical application and payment data. The model calculated a risk score for each cell phone service applicant using information found in his/her credit reports. The higher the score, the higher the risk that a customer will not pay his/her bill.

A few weeks after the model was running, we received an angry email from the client company manager. In the email, the manager gave a list of applicants who had several bankruptcies. According to the manager, they should be high risk customers. However, our model gave them average risk scores. He questioned the validity of the model.

We mentioned that the model score was based on 20 or so variables, not bankruptcies alone. We also analyzed people with bankruptcies in the data that we used to build the model. We found that they paid bills on time. It might be that people with bankruptcies are more mobile and thus depend more on cell phones for communication. They may not be good candidates for mortgage. But from cell phone service providers' perspective, they are good customers.

This is the bottom line. Data-driven predictive models are more trustworthy than intuition-driven business rules.